Last updated: May 2026
This Refund Policy explains how subscription fees, trials, and refunds are handled for Brain Technology ("we", "us"). It works together with our Terms of Service and Privacy Policy. Align final wording with your payment processor and accountant.
Paid plans are billed in advance for the billing period you select (for example monthly or annual) unless otherwise stated at checkout or in a written order form. Prices are quoted in Indian Rupees unless another currency is shown. Applicable taxes (such as GST) are added where required.
If we offer a trial, its length and features are described in the product. Unless we state otherwise, you will not be charged until the trial ends and you do not cancel before conversion to a paid plan. Payment method charges are subject to your bank and the gateway.
You may cancel your subscription through the billing or account area where self-service cancellation is available, or by emailing support. Cancellation stops renewal; it does not delete historical records we are required to retain. Access generally continues until the end of the current paid period unless we terminate earlier under the Terms.
Statutory rights: Nothing in this policy limits non-waivable consumer rights under applicable law.
Voluntary policy (customise with counsel): Unless required otherwise by law, we may offer refunds only in the following situations: (a) duplicate charges caused by a technical error on our side; (b) failure to provide the Service for more than 72 consecutive hours due to our infrastructure, excluding broker or third-party outages; or (c) within seven (7) days of first payment for a new subscription, if you have not materially used automation features, subject to fraud-prevention review.
Renewals are generally non-refundable after the renewal charge succeeds. Partial refunds for mid-cycle cancellation are at our discretion unless mandatory law says otherwise.
If you initiate a chargeback or payment dispute, we may suspend your account pending resolution. Please contact support first so we can attempt to resolve billing issues without a dispute fee.
Upgrades may take effect immediately with a pro-rated charge or at the next cycle, as shown in product. Downgrades may take effect at the next renewal. Specific proration rules should match your billing system.
Email support from your registered email with your account identifier, invoice or transaction reference, and a short description of the issue. We aim to respond within a reasonable business timeframe. Approved refunds are sent to the original payment method where technically possible.
We may update this Refund Policy from time to time. The "Last updated" date will change; material changes may be communicated by email or in-product notice where appropriate.
After you integrate a payment provider (for example Razorpay, Stripe), update this page with exact refund windows, dispute SLAs, and any non-refundable fees mandated by that provider.